Frequently asked questions
Use the FAQ section to answer your questions about us.
Orders & Shipping
Orders are dispatched from Toronto within 1–2 business days. Estimated delivery times after dispatch are:
Canada: 1–5 business days
United States: 3–7 business days
Standard and express shipping options are available. Exact rates and estimated delivery dates are shown at checkout based on your location. Delivery times may vary during peak periods or due to carrier delays.
Once your order ships, you’ll receive a confirmation email with tracking details. You can also check its status at any time through our track your order page.
We currently ship within Canada and to the United States. Canadian orders are shipped through Canada Post, while U.S. orders are shipped through Purolator or UPS.
We’re also working toward expanding to more countries in the future.
Any applicable duties and taxes for U.S. orders are calculated and collected at checkout, so there will be no unexpected charges upon delivery.
Please contact us as soon as possible after placing your order. We will do our best to make changes before the order is processed, but changes or cancellations cannot be guaranteed once fulfillment has begun.
Products
Care instructions vary by product and are listed on each product page and garment label. To help preserve the fit, colour, and print, we generally recommend washing in cold water with similar colours and air-drying whenever possible.
Pre-order items have already been produced and are currently on their way to us. The estimated dispatch date is shown and updated on each product page. If your order contains both pre-order and in-stock items, the in-stock items will be fulfilled within 1–2 business days, while the pre-order items will ship separately on their listed dispatch date. Tracking details will be provided for each shipment.
Our pieces are designed with a relaxed, oversized streetwear fit. Fit may vary by style, so please refer to the size guide and measurements provided on each product page before ordering.
Most sold-out items will be restocked unless the product page specifically states that the release is limited or will not return. Restock timing may vary, so check the product page and sign up to our back in stock notifications.
Yes. Cluthes is a Toronto-based streetwear brand inspired by the clues around us. From the cities, landscapes, and stories that shape where we come from.











